The trend to enhance services has been to incorporate automated call processing techniques into communication systems and system services. Many contemporary message paging systems, for instance, include automated interfaces for
interacting with callers. Commonly, these systems enable a caller to the system to leave a message for a subscriber of the system by leaving a call-back number using the telephone keypad.
More advanced systems enable callers to interact with the system by responding to system queries using their telephone How to Change Language on Google Chrome keypads. At some point during this interaction, the caller is asked whether he wishes to leave a “text”
(alphanumeric) or voice (e.g., voice mail, voice message page, etc.) message. A positive response concerning the “text” message will cause the system to transfer the caller to a system operator to whom the caller dictates a message.
Alternatively, the caller and the system may interact in a manner that enables the caller to identify that portion of the text message that is incorrect and, hopefully, correct the same. According to one embodiment, the caller parses
the proposed text message with the system, identifying the incorrect portion or portions. The system then prompts, or asks, the caller to spell the phrase, to select or pick a phrase from a group or list of phrases, or the like, thereby
correcting the same.
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